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Terms and conditions

1. Legal Status

1.1 Issuing Authority

The license is issued by the Anjouan Offshore Finance Authority (AOFA).

1.2 Jurisdiction

This Online Casino operates under the jurisdiction of Anjouan, Comoros.

1.3 Allowed to Operate in United Kingdom

The Online Casino accepts players from the United Kingdom through an international licensing framework, allowing registration and play without restrictions.

2. Registration and Login Process

2.1 Step-by-Step Process

  1. Visit the Online Casino website.
  2. Click the "Sign Up" or "Register" button.
  3. Enter required personal information, including name, email, date of birth, and address.
  4. Create a username and password.
  5. Accept the terms and conditions.
  6. Verify your email address via the confirmation link.
  7. Complete the account activation process.

2.2 Is KYC/ID Verification Required

Yes, Know Your Customer (KYC) verification is required prior to the first withdrawal. Players must submit a government-issued ID (e.g., passport or driver’s license), proof of address (e.g., utility bill or bank statement dated within the last three months), and payment method verification. Verification typically takes between 1 to 24 hours.

2.3 Time to Activate Account

Account activation occurs immediately upon email confirmation. Final verification for withdrawals may take an additional 1 to 24 hours following document submission.

2.4 Terms of Registrations

  • Minimum age: 18 years.
  • Only one account is permitted per person, household, and IP address.
  • Restricted countries include, but are not limited to: Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United States, and other jurisdictions where online gambling is prohibited.

3. Games and Software Providers

3.1 Top Games

The Online Casino offers a variety of popular games, including:

  • Live Blackjack variants (Evolution Gaming)
  • Megaways slots (Big Time Gaming)
  • Book of Dead (Play'n GO)
  • Starburst (NetEnt)

3.2 Software Providers

The platform partners with leading software providers such as Evolution Gaming, NetEnt, Microgaming, Big Time Gaming, Nolimit City, Red Tiger Gaming, Hacksaw Gaming, Turbo Games, G Games, 1x2Games, Win Fast, Vivo Gaming, BGaming, Betsoft, Push Gaming, Playtech, and Quickspin.

3.3 Total Game Count

The Online Casino features a total of over 5,000 games, including slots, table games, and live casino options.

3.4 Game Categories

The game library includes but is not limited to:

  • Slots (over 5,000 titles)
  • Live Casino (200+ games including blackjack, roulette, baccarat, and poker)
  • Table Games (blackjack, roulette, and poker variants)
  • Megaways slots
  • Bonus Buy slots
  • Progressive Jackpots
  • Video Poker

4. Bonuses and Promotions

4.1 Welcome Bonus

Players are entitled to a 100% match bonus up to €5,000 and unlimited free spins. For every €50 deposited, players receive 20 free spins valued at €0.10 each on Big Bass Reel Repeat.

4.2 Welcome Offers Specific to United Kingdom

UK players qualify for the standard welcome package valued at 100% up to £5,000. Free spins are calculated on deposits made within the first 7 days after registration and credited within 48 working hours.

4.3 Process of Activation for Welcome Bonus

  1. Complete the registration process.
  2. Make a first deposit of a minimum of €20 (or £20 equivalent).
  3. The bonus will be automatically credited to the account.
  4. Free spins will be calculated and credited within 48 hours based on total deposits in the first 7 days.

4.4 Wagering Requirements

Bonus funds must be wagered 40 times the total bonus amount (deposit + bonus) before withdrawal. The maximum bet using bonus funds is €5 per spin, and bonus funds must be used before deposit funds.

4.5 Time Limits

Bonus funds and free spins expire 72 hours after being credited. Free spins are calculated on deposits made until 23:59 UTC of the 7th day following registration.

4.6 Recurring Promotions

The Online Casino offers weekly reload bonuses, daily free spin offers, seasonal tournaments, and game-specific promotions from providers.

4.7 Cashback Offers

Players can receive up to 10% weekly cashback with a maximum limit of €10,000. Cashback is calculated on net losses and has no wagering requirements. VIP players may receive enhanced cashback rates and higher limits.

4.8 Reload Bonuses

Available reload bonuses include:

  • Weekend reload bonus: 50% up to €500
  • Monday reload: 40% up to €300
  • Midweek booster: 30% up to €200All reload bonuses carry a 35x wagering requirement.

4.9 Free Spins Bonuses

The welcome package contains unlimited free spins (20 spins per €50 deposited). There are also weekly free spin drops on selected slots and birthday free spins for registered players.

4.10 General Bonus Terms and Conditions

All bonuses are subject to a 40x wagering requirement on the bonus amount. The maximum bet per spin with an active bonus is €5. The maximum conversion from a bonus to withdrawable funds is equal to the initial bonus amount. Winnings from free spins will be credited as bonus funds and are subject to wagering. Deposit funds must be wagered at least once prior to withdrawal. Bonuses cannot be combined unless otherwise specified.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

  • Bronze: Standard benefits and basic cashback rate.
  • Silver: Increased cashback (5%) and priority customer support.
  • Gold: 7.5% cashback, exclusive promotions, birthday bonuses, and faster withdrawals.
  • Platinum: 10% cashback, personal VIP manager, higher withdrawal limits, and exclusive events.
  • Diamond: 12.5% cashback, highest priority, luxury gifts, and invitations to exclusive tournaments.

5.2 How to Qualify

Qualification for VIP status is based on accumulated loyalty points through real-money wagering. Players earn 1 loyalty point for every €10 wagered on slots, and lower contributions apply for table games and live casino games. Tier progression is automatic based on points accumulated each month.

5.3 Loyalty Program Description

Players may earn points for every real-money wager placed. Points can be converted to bonus funds, free spins, or cashback. Higher tiers unlock additional perks, including personal account managers and faster withdrawals. VIP members are entitled to priority customer support.

5.4 Loyalty Program Rules

Points earned through slots count for 100% contribution, table games for 20%, and live casino games for 10%. Unused points will expire after 90 days of account inactivity. Tier status will be reviewed monthly, and players must maintain a minimum number of points to retain their tier. VIP benefits are non-transferable and subject to the discretion of the casino.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

  • Credit/Debit Cards (Visa, Mastercard): Minimum €20, maximum €5,000, instant processing, no fees.
  • E-Wallets (Skrill, Neteller, ecoPayz, PayPal): Minimum €20, maximum €10,000, instant processing, no fees.
  • Cryptocurrencies (Bitcoin, Ethereum, Litecoin, Tether USDT): Minimum €20 equivalent, maximum €20,000, processing time 10-30 minutes, potential network fees may apply.
  • Bank Transfer: Minimum €50, maximum €50,000, processing time 1-3 business days, no fees from the casino.
  • Prepaid Cards (Paysafecard): Minimum €20, maximum €1,000, instant processing, no fees.

6.2 Withdrawal Methods

  • Credit/Debit Cards: Minimum €25, maximum €4,000/day, €10,000/week, €20,000/month, processing time 3-5 days, no fees.
  • E-Wallets (Skrill, Neteller, PayPal): Minimum €25, maximum €4,000/day, €10,000/week, €20,000/month, processing time 24 hours after approval, no fees.
  • Cryptocurrencies: Minimum €25, maximum €10,000/day, processing time 1-24 hours after approval, small network fees apply.
  • Bank Transfer: Minimum €100, maximum €10,000/transaction, processing time 5-7 days, no fees from the casino.
  • Pending Time: 0-24 hours for verification and processing of withdrawals.

7. Key Terms and Conditions

7.1 Bonus Terms

Wagering requirements for bonuses must be met at 40x the bonus amount. The maximum bet permitted while using an active bonus is €5 per spin or hand. Game contribution rates are as follows: Slots 100%, Video Poker 50%, Table Games 10%, and Live Casino 10%. The maximum conversion from a bonus is capped at 1x the initial bonus amount. Certain games may be restricted in conjunction with bonus terms.

7.2 Deposit Limits

The minimum deposit is €20 across all methods, except for bank transfers which require a minimum of €50. The maximum deposit varies by method: €5,000 for cards, €10,000 for e-wallets, €20,000 for cryptocurrencies, and €50,000 for bank transfers. Players have the option to set personal daily, weekly, or monthly deposit limits.

7.3 Withdrawal Limits

The minimum withdrawal is €25 (or €100 for bank transfers). The daily limit is €4,000, the weekly limit is €10,000, and the monthly limit is €20,000. Withdrawals associated with no-deposit bonuses are limited to a maximum of €10. VIP players may benefit from increased limits and withdrawal frequency.

7.4 Account Restrictions

Players may maintain only one account per person, household, IP address, and device. Account verification is required before the first withdrawal. The casino reserves the right to request additional verification documents at any time. Accounts inactive for 12 months may incur a monthly maintenance fee. Self-exclusion options are available for durations ranging from 6 months to 5 years, and permanent closure can be requested.

8. Mobile and Technical Features

8.1 App Availability

There is currently no dedicated mobile app available for iOS or Android. Users can utilize the responsive mobile website or establish a Progressive Web App (PWA) shortcut. Estimated app size, if available, would be between 80 to 120 MB based on similar platforms.

8.2 Mobile Browser Optimization

The platform is fully optimized for mobile browsers, ensuring compatibility with Safari, Chrome, and Firefox. The HTML5 responsive design adapts to various screen sizes, allowing access to the complete game library (over 5,000 games). The interface is touch-optimized for ease of navigation.

8.3 User Experience and Speed on Mobile

Loading times are fast, typically under 3 seconds on 4G/5G networks. The platform provides smooth gameplay on modern devices, with intuitive navigation featuring a bottom menu bar. Light and dark mode options are available for user convenience. Fingerprint and Face ID logins offer quick access, with all live casino games functioning effectively on mobile. The PWA option allows home screen installation.

8.4 Process of Registration on Mobile

  1. Open the mobile browser and navigate to the Online Casino website.
  2. Tap the "Register" or "Sign Up" button.
  3. Fill out the registration form with the required personal details.
  4. Create a secure password.
  5. Verify your email via the confirmation link.
  6. Account activation will occur immediately to enable play. This process mirrors that of desktop registration with a mobile-optimized interface.

9. Security and Fair Play

9.1 SSL & Encryption Standards

The Online Casino employs 256-bit SSL/TLS encryption technology to protect all data transmissions. A security certificate is provided by a trusted Certificate Authority, and HTTPS protocol is active across the entire platform. The casino implements DDoS protection and firewall services, ensuring that all financial transactions are encrypted end-to-end. Player data is stored on secure servers with limited access.

9.2 RNG & Game Fairness

All virtual games utilize a Random Number Generator (RNG) certified for fairness. Games provided on the platform come from licensed and regulated software providers, ensuring integrity in live games that use physical equipment. Third-party testing is conducted by independent auditors, and regular fairness audits are performed.

9.3 Customer Support

Customer support is available through multiple channels:

  • Live Chat: Available 24/7 with an average response time under 2 minutes.
  • Email: Support inquiries may receive responses within 24 hours.
  • Help Center: Contains a comprehensive FAQ section for common queries.Support staff are trained to assist in multiple languages.

9.4 Support Availability

Customer support is available 24 hours a day, 7 days a week, and 365 days a year, in multiple languages including but not limited to English, German, French, Spanish, and Italian. An initial chatbot will assist users, with an option to connect with a human agent.

10. Responsible Gambling Features

10.1 Tools

The platform provides responsible gambling tools, including:

  • Deposit Limits: Players can set daily, weekly, or monthly deposit limits.
  • Loss Limits: Users can define maximum loss amounts for specified periods.
  • Wager Limits: Control maximum bet amounts.
  • Session Time Limits: Automatic logout after a specified period of play.
  • Reality Check: Periodic reminders displaying time and money spent.
  • Self-Exclusion: Temporary or permanent account closure may be requested via email.
  • Cool-off/Time-out: Players can request short breaks from 24 hours to 30 days.

10.2 Links to Support Organizations

Links to responsible gambling organizations and resources may be found on the help section of the Online Casino website.